(July 20th, 2010 – Reston, VA) – IPsmarx Technology Inc., a leading provider of calling card and PINless billing solutions, announces that it has added an Arabic IVR (Interactive Voice Response) language as an option to its Calling Card Platform, making 14 total IVR language options to choose from. Since Arabic is spoken by more [...]
Super IVR is a hosted IVR service which enables you to buy local phone numbers of over 30 countries, which reroute calls to your IVR menu housed at our servers. Therefore, for example, if you are a small business in India (or big one anywhere in the world for that matter) with a customer service [...]
Any voice talent reading this post will probably agree with me: there is no other more commonly heard direction —either from engineers directing a voice-over session or the clients and ad agency writers looking up from the cheese platter and offering their suggestions on how the spot should be read — than the following: “Just [...]
The link to a New York Times article was sent to me a couple of weeks ago by a client of mine — uReach Technologies, out of Holmdel, NJ (www.ureachtech.com) — they supply voice mail service to many telephony companies, among many others, Verizon. They’ve hired me for years to voice not only platforms for [...]
Want your own avatar that really compliments and complements you? One that will be available to you on your desktop, laptop, netbook, mobile phone, kiosk, or tv screen? The avatars can help with billing online, trouble ticketing, and other information that customers would normally get from a real operator.
Umberto Basso, founder and CEO of the Human Digital Assistant company, takes us into a virtual world of your own potential digial human resource team at GSMA Mobile World Congress.
The Human Digital AssistantTM is a self-service platform that provides human-like digital assistance to customers through the web, IVR, messaging and video MMS, video telephones, kiosks and even IP set-top boxes.
Written by Allison smith. Edited by Omar Shaikh. A few years ago, I voiced an interesting project for Kodak: a self-serve photo development kiosk where photographers could process their own film by simply walking up to a kiosk, installing their film, and controlling the processing of their photos in a very turnkey way. I was [...]
Written by Allison smith. Edited byOmar shaikh When I first started voicing the prompts for Asterisk, I must confess to having absolutely no knowledge about VoIP whatsoever. I only knew that VoIP (Voice over Internet Protocol) — of which Asterisk was a shining example – is a technology which enables voice communications over IP networks, such as the [...]
Written by Allison Smith. Edited by Omar shaikh I have a few years under my belt voicing telephony platforms, and I can tell you that there are some universal mistakes that I see on a consistent basis — and most make sense if you simply think back to the last frustrating IVR you found yourself trying [...]
Written by Allison Smith. Edited by Omar shaikh. I recently stumbled upon a great article on the Destination CRM website by Natalee Dyke entitled: “IVR Hell” which definitely encapsulates everything amiss with mis-designed, mis-written, and just generally frustrating phone trees — give it a read at: http://bit.ly/1XQaoM and meet me back here. She really brings [...]
Written by Allison Smith. Edited by Suzanne Bowen. My very first contract voicing telephone prompts was with Telus — the telco conglomerate in Alberta — who hired me to voice their mobility platform. I attended a meeting where they were discussing which prompts were needed, and what time committment would be required of me (in [...]
