Telco geeks have fallen off the edge of this world that we perceived as flat.  Everyone in the Telco industry keeps Prozac, Lithium, Aspirin, and a mix of other medicinal beverages stocked to soothe the pain we feel in our rear-ends as we face the truth. The illusion is that PTA was given an immense [...]

Before we delve into this topic and skylark our way through the tribulations of why outsourcing I would like to inform you why I feel I am qualified to write this article? The most important reason is that I have headed and managed a contact center (one of the largest in my own country – [...]

When Apple came out with the IPAD, it was something I looked forward to and after using it I became very dismayed that all my hopes and dreams were quashed as it was basically a larger version of an ipod and a toy that I found only useful to a geriatric who needed to hold [...]