Techistan » Hosted Telecom

AT&T announced Palm Tree Cell Tower is Now Live. Boosting Wireless Service.

omar shaikh — Thu, 06 Oct 2011 11:54:55 +0000

AT&T announced Wednesday that its latest La Mesa cell-phone tower behind a liquor store at Lake Murray Boulevard and Dugan Avenue is now operating.

Designed to look like a palm tree, the La Mesa tower and one in Campo are touted as enhancing network coverage for area residents and businesses.

The activation of new cell sites is one part of AT&T’s ongoing effort to drive innovation and extend its mobile network, said a press release from AT&T.

The same Lake Murray tower is the target of aprotest movement led by local parent Heidi Bentz, who objected to its placement west of Murray Manor Elementary School.

Tammi Terrell, AT&T vice president and general manager in San Diego, said.

Our goal is for our customers to have an extraordinary experience and AT&T has invested nearly $375 million in its San Diego wireless and wireline networks from 2008 through 2010.

It is also part of its investment to build the networks that will fuel economic growth and create jobs, and enable AT&T customers to quickly access the content, applications and services that matter most to them.

As an active part of this community, we’re always looking for new opportunities to provide enhanced coverage, and our investment in the local wireless network is just one way we’re accomplishing that.

In addition, our recently announced agreement to acquire T-Mobile USA will strengthen and expand our network in San Diego County.

AT&T said its mobile network is based on the Global System for Mobile (GSM) standard, “the most open and widely used wireless network platforms in the world.

AT&T offers data roaming in 200 countries, as well as voice calling in more than 220 countries.

If approved, this deal means that we’ll be able to expand the next generation of mobile broadband 4G LTE from our current plan of 80 percent of the U.S. population to 97 percent.

FCC and to be revealed via a filing ahead of its official launch is the Lenovo BT820.

omar shaikh — Sat, 24 Sep 2011 11:47:20 +0000

Pretty much every hardware maker that wants to sell something in the united States needs to get certification.

The federal Communications Commission is an organization in the US which is tasked with testing and validating products that have wireless capabilities.

Even products that aren’t aimed at US customers sometimes get put through the test, since FCC approval is always a nice plus to stick on a box.

The latest product to get looked at by the FCC, and to be revealed, via a filing, ahead of its official launch, is the Lenovo BT820.

Apparently, Bluetooth connectivity is present, meaning that any desktop, laptop, perhaps even consumer electronics and mobile devices (smartphone, tablets, etc.) will work fine with it.

Its support for wireless connectivity can be deduced just by virtue of being filed for approval in the first place.

Design-wise, the newcomer isn’t overly sophisticated, though the round, lightbulb-reminiscent shape might raise a few eyebrows.

For those that want to know what the audio device operates on, AA batteries are employed, though it is unclear how long a charge will last.

As far as mobility goes, the product is not, perhaps, as compact as it could have been, with an 8-inch diameter. Nonetheless, it does have the looks of something affordable.

Lenovo will have to get around to the part where it actually sends this invention out into the world before any pricing details emerge.

Unfortunately, just when this is hasn’t been disclosed, though it shouldn’t be overly long.

Fortunately, the BT820 does have stereo drivers, so it is fairly safe to assume the audio quality will be superior to the speakers of an average laptop, even those of Ultrabooks.

Plantronics this week introduced unified communications (UC) market with new products.

omar shaikh — Sat, 24 Sep 2011 10:54:42 +0000

Plantronics is launching a new line of devices designed to help companies migrate from traditional desk phone-only usage to a unified communications (UC) infrastructure, including a new a multi-device adapter, the MDA200, as well as corded and wireless USB adapters.

The product expansion is a sign that the Plantronics is hoping to continue to ride the back of an enterprise UC wave that helped push the global headset market to 19.5 percent growth in 2010.

Plantronics introduced a new multi-device adapter (the MDA200) that connects to a deskphone and computer, as well as corded and wireless USB adapters.

Organizations today need flexibility and new ways to leverage existing technology,” said Bill Loewenthal, VP for unified communications at Plantronics. “The MDA200 provides flexibility and enables companies to leverage their existing Plantronics audio devices.

No matter which headset is being used corded, wireless DECT or Bluetooth, the MDA200 can connect enterprise workers to both their softphone and their desk phone.

Research from Frost & Sullivan last month showed UC adoption is expected to continue to push the headset market to CAGR of 10.7 percent between 2011 and 2017, with the most rapid growth anticipated in the APAC region.

Plantronics headsets continue to dominate the market with a share of about 60 percent; GN Netcom, meanwhile, has a market share of about 29 percent.

Latest quarterly report on Ireland’s telecommunications market, that 12.5 per cent of all broadband subscriptions in Ireland.

omar shaikh — Thu, 15 Sep 2011 11:42:45 +0000

In its latest quarterly report on Ireland’s telecommunications market, that 12.5 per cent of all broadband subscriptions in Ireland are for broadband speeds advertised as being greater than 10 megabytes per second compared to 7.3 per cent this time last year.

The number of people adopting higher broadband speeds has increased in the last quarter.

Findings the total number of internet subscriptions in Ireland is reported to have fallen very slightly in the last quarter – 1 April to 30 June – to 1,662, 471.

That overall broadband subscriptions in Ireland are slowing.

The estimated broadband household penetration rate is now at 53.3 per cent reached.

This quarter experienced the highest number of mobile phone numbers ported – 123,646 – since the introduction of mobile phone number portability in 2003.

Mobile subscriptions, including mobile broadband, stood at 5,377,188, down from 5,412,551 in the previous quarter.

Total quarterly electronic communications revenues of €961 million which is a marginal (1.3 per cent) increase on the previous quarter.

Ireland is ranked first out of 20 countries for business calls with calls 54.8 per cent cheaper than the average of the 20 countries benchmarked.

Total voice traffic on fixed and mobile phone lines declined by 0.7 per cent to just over 4.45 billion voice minutes this quarter.

That as of this month, approximately three-quarters of TV homes in Ireland now receive a digital television service.

Telenor Connexion Expends M2M solutions for business Development team in Japan and Malaysia to strengthen its Presence in the Asian Region

omar shaikh — Wed, 06 Jul 2011 09:24:02 +0000

The expansion further strengthens the company’s position in the M2M, telematics and wireless markets in the region.

“The appointment of Mr. Ohshida and Mr. Strandin is part of Telenor Connexion’s continued geographic expansion initiative to increase our presence in key growth markets. Mr. Ohshida’s expertise in the region and strong technical and sales competence will further strengthening our local presence and support business growth”,

The expanded presence in Japan and South East Asia will allow Telenor Connexion to increase its level of proactive service awareness to customers and partners across Asia and deliver advanced value added services. Telenor Connexion already serves a number of key customers in Asia with world- class premium embedded connectivity solutions, spanning multiple vertical markets such as automotive, asset management and security. Examples of customers applying the comp

any’s business and life critical applications to achieve cost savings, flexibility and improved services are Nissan and Hitachi.

Telenor Connexion.Based years of experience within M2M communications, we realise the need to support and enhance all phases of our customers’ product life-cycles, said Gwenn Bjornstad Larsson, Chief Marketing Officer, Telenor Connexion, when met during a recent interview with Rani Wemel, Asia Pacific Correspondent for Techistan.com at Communicasia, Singapore.

Telenor Connexion Thomas Strandin, appointed Head of Sales for the Asia Pacific region who was

present at Communicasia further added that, Telenor’s work methodology, coupled with their proven experience and dedicated M2M service platforms form the basis for embedding longterm and reliable connectivity solutions for business and life critical applications. He said, among their global customers are Daimler, Volvo, Securitas,Scania, Qualcomm Enterprise Services and Hitachi have found Telenor’s solution to be well-suited and leverages on the potential of embedded connectivity to serve their end users globally. He is looking at enabling autometery to Tenaga Nasional (Malaysia’s Electricity Board) and the likes in the region and also help to enable companies in the health and logistics sectors in the region.Telenor Connexion is wholly owned by Telenor Group, one of the world’s major mobile operators. Telenor serves more than 60 million mobile subscribers in Asia and a total of 203 million subscribers worldwide.

About Telenor Connexion

Telenor Connexion is the leading provider of premium M2M solutions for business and life critical applications, regardless of the vertical market. Building on more than 10 years of M2M experience, Telenor Connexion provides customers with tools that allow for full control of status, location and performance of their connected devices.Telenor Connexion has provided reliable, international M2M solutions to a number of global customers such as Volvo, Nissan, Daimler, TomTom, Omron,Scania, Qualcomm Enterprise Services, Hitachi and Securitas. The company was established in 2008 and originates from the successful M2M business within TelenorSweden. Telenor Connexion is wholly owned by Telenor Group,one of the world’s major mobile operators. For more information please visit www.telenorconnexion.com .

Telenor Connexion, the world leader in premium M2M solutions for business and lifecritical applications, today announced the expansion of its business developmentteam in Japan and Malaysia to meet the growing demand for M2M services in the Asiaregion.
The Tokyo office established in 2010 is now expanded with a local team. Mr. KentaroOhshida has been appointed Account Liaison Director and contact point for the Japanoffice. Mr. Ohshida brings extensive experience from a major Japanese consumerelectronics manufacturer, where he served for almost a decade as a strong interfacewith multinational-based customer accounts.
“The appointment of Mr. Ohshida and Mr. Strandin is part of Telenor Connexion’scontinued geographic expansion initiative to increase our presence in key growthmarkets. Mr. Ohshida’s expertise in the region and strong technical and salescompetence will further strengthening our local presence and support business growth”,says Per Simonsen, CEO at Telenor Connexion.

Per Simonsen, CEO at Telenor Connexion The expanded presence in Japan and South East Asia will allow Telenor Connexionto increase its level of proactive service awareness to customers and partners acrossAsia and deliver advanced value added services. Telenor Connexion already servesa number of key customers in Asia with world- class premium embedded connectivitysolutions, spanning multiple vertical markets such as automotive, asset managementand security. Examples of customers applying the company’s business and life criticalapplications to achieve cost savings, flexibility and improved services are Nissan and Hitachi.

Gwenn Larsson, Head of Marketing, Telenor Connexion Based years of experience within M2M communications, we realise the need to support
and enhance all phases of our customers’ product life-cycles, said Gwenn BjornstadLarsson, Chief Marketing Officer, Telenor Connexion, when met during a recentinterview with Rani Wemel, Asia Pacific Correspondent for Techistan.com atCommunicasia, Singapore.

Thomas Strandin, Head of Sales for the Asia Pacific, Telenor Connexion Thomas Strandin, appointed Head of Sales for the Asia Pacific region who was present at Communicasia further added that, Telenor’s work methodology, coupledwith their proven experience and dedicated M2M service platforms form the basis forembedding longterm and reliable connectivity solutions for business and life criticalapplications. He said, among their global customers are Daimler, Volvo, Securitas,Scania, Qualcomm Enterprise Services and Hitachi have found Telenor’s solution to bewell-suited and leverages on the potential of embedded connectivity to serve their endusers globally. He is looking at enabling autometery to Tenaga Nasional (Malaysia’sElectricity Board) and the likes in the region and also help to enable companies in thehealth and logistics sectors in the region.
Telenor Connexion is wholly owned by Telenor Group, one of the world’s major mobileoperators. Telenor serves more than 60 million mobile subscribers in Asia and a total of203 million subscribers worldwide.

Telenor Connexion is the leading provider of premium M2M solutions for businessand life critical applications, regardless of the vertical market. Building on more than10 years of M2M experience, Telenor Connexion provides customers with toolsthat allow for full control of status, location and performance of their connecteddevices.Telenor Connexion has provided reliable, international M2M solutions toa number of global customers such as Volvo, Nissan, Daimler, TomTom, Omron,Scania, Qualcomm Enterprise Services, Hitachi and Securitas. The companywas established in 2008 and originates from the successful M2M businesswithin TelenorSweden. Telenor Connexion is wholly owned by Telenor Group,one of the world’s major mobile operators. For more information please visit www.telenorconnexion.com

Singapore, Stockholm and Seoul top- ranked in Ericsson’s Networked Society City Index

omar shaikh — Wed, 06 Jul 2011 05:59:18 +0000

Ericsson and Arthur D. Little present the Networked Society City Index, ranking 25 cities according to ICT maturity and development.

By showing how top-performing cities successfully use ICT to grow, Ericsson aims to inspire and contribute to a global Networked Society.

City mayors, local authorities and decision makers can use the framework ranking to meet the growing urbanization trend and enable organizational and societal success.

The Networked Society City Index – established through a joint study conducted by Ericsson and management consultancy Arthur D. Little and presented on May 10 at Ericsson’s Business Innovation Forum in Silicon Valley in the US – shows that cities with a high level of ICT maturity are better able to manage issues such as environmental management, infrastructure, public security, health-care quality and education.

Erik Almqvist, Director at Arthur D. Little Nordic, says: “Building a Networked Society is one of our time’s great challenges for mankind. Although this analysis should be seen as a humble starting point to explore the link between ICT investments and sustainable development, it is our joint hope and intention that this report can serve as inspiration for cities that do not settle for the status quo.”The three best-performing cities presented in the index – Singapore, Stockholm and Seoul – have successfully met many social, economic and environmental targets by making extensive investments in ICT. Singapore, for example, is aggressively driving innovation in e-health, and is a pioneer in traffic-congestion management. Stockholm sees ICT as a major enabler for research collaboration and knowledge transfer, while Seoul is using ICT to realize green high-tech initiatives.

The index also suggests actions for low-ranking cities, which are encouraged to provide digital access and ICT training for the underprivileged parts of their populations to reduce the digital divide.

Mathieu Lefevre, Executive Director of the New Cities Foundation,says: “The ‘networked city’ is here, and it will significantly impact the life of a growing

share of the world’s population. Ericsson – as demonstrated by this important new Networked Society City Index, – has grasped the significance of this mega-trend, and is positioned at the forefront of thinking on tomorrow’s urban connected planet.” Today,more than 50 percent of the world’s population lives in urban areas. By 2030, that percentage is expected to grow to about 60. The number of megacities (defined as cities with 10 million inhabitants or more) is expected to rise to more than 30 by 2030,representing an increase of about 40 percent. As the number of megacities rises, key decision makers will be better able to ensure that this growth is sustainable if they can learn from the successes of top-performing cities in the Networked Society.

Erik Kruse, from the Networked Society lab at Ericsson, says: “By providing examples of how ICT can promote a city’s growth, the index can be used to inspire dialog with decision makers to use ICT to enable organizational and societal success from economic, environmental and social perspectives.”

The top-10-ranking cities in the Networked Society City Index are: Singapore,Stockholm, Seoul, London, Paris, New York, Tokyo, Los Angeles, Shanghai and

Beijing.

Ranked cities

Our multimedia content is available at the broadcast room: www.ericsson.com/broadcast_room This report is based on secondary and primary information provided by various third parties including but not limited to city authorities and councils.

Any use which a third party makes of this report, or any reliance on it, or decisions made or not made based on it, are the responsibility of such third party. Ericsson and Arthur D. Little accept no duty of care or liability of any kind whatsoever to any such third party, and no responsibility for damages, if any, suffered by any third party as a result of decisions made or not made, or actions taken or not taken, based on this document.

About Ericsson

Ericsson is advancing its vision of being the “prime driver in an all-communicating world” through innovation, technology, and sustainable business solutions. Working in 175 countries, more than 90,000 employees generated revenue of SEK 203.3 billion

(USD 28.2 billion) in 2010. Founded in 1876 with the headquarters in Stockholm,Sweden, Ericsson is listed on NASDAQ OMX, Stockholm and NASDAQ New York.

www.ericsson.com

www.twitter.com/ericssonpress

www.facebook.com/technologyforgood

www.youtube.com/ericssonpress

Ericsson Enables Mobile Positioning Systems in India for Aircel.

omar shaikh — Tue, 05 Jul 2011 11:08:19 +0000

Aircel subscribers to get better localized information through Ericsson’s Mobile Positioning System (MPS) for Location Based Services (LBS) Ericsson is the sole supplier to provide multi-vendor network integration services.

Solution aims to make moving through traffic more efficient in a market where consumers spend nearly ten hours per week commuting. Aircel, one of the leading operators in India, has selected Ericsson to provide mobile positioning systems for its 2G and 3G subscribers. Aircel users can now get real time

tracking, navigation information and information services while on the move. Enterprises could also use this for effective resource management. This is Ericsson India’s first contract managing the location-based services platform in a multi-vendor core network environment.Ericsson Mobile Positioning Systems (MPS) will offer advanced Location Based Services (LBS) to Aircel subscribers and can support several positioning alternatives for GSM and WCDMA. That ranges from network-based methods with cell accuracy aimed for all terminals, to more accurate terminal-based methods using GPS positioning.

The WCDMA positioning method – Cell ID with round-trip time measurement – will improve the positioning accuracy for 3G and 2G phones. The Ericsson MPS solution is scalable and easy to upgrade. As it uses the same system for GSM, WCDMA, circuit and packet switching, this will be a cost-efficient and future-proof investment for Aircel.

A web-based survey conducted by Ericsson Consumer Lab in India revealed that the services most in demand are Family Finder (48%) and Navigation (52%). This lays a Mallikarjun Rao, Chief Technology Officer Aircel, said: “There is huge potential in offering this value- added service to our consumers. Most Indians spend on average 90 minutes per day on the roads; location-based services will definitely increase efficiency and enhance the quality of their life. Our belief in Ericsson’s technological superiority and their unparallel support gives us the confidence to provide superior services to our customers.”

Amarjeet Singh, Vice President & Customer Unit Head for Aircel, Ericsson India,says: “Aircel is a preferred partner for us and it is our pleasure to extend this ongoing relationship. The advanced location based intelligent service will not only provide information pertaining to a particular area but also be an invaluable analytical tool for addressing issues such as public safety and security, health care, emergency services,and so on.”As part of this three-year contract for supply and support, Ericsson will supply its Mobile Positioning Centre (GMPC and SMPC) and features that support various applications to

Aircel.Starting this July, Aircel subscribers will be able to use the service to find nearby restaurants or gyms, find the fastest route home, or keep track of children or the elderly with a tracking service.

About Ericsson

Ericsson is the world’s leading provider of technology and services to telecom operators. Ericsson is the leader in 2G, 3G and 4G mobile technologies, and provides support for networks with over 2 billion subscribers and has the leading position in managed services. The company’s portfolio comprises mobile and fixed network infrastructure, telecom services, software, broadband and multimedia solutions for operators, enterprises and the media industry. The Sony Ericsson and ST-Ericsson joint ventures provide consumers with feature-rich personal mobile devices.Ericsson is advancing its vision of being the “prime driver in an all-communicating world” through innovation, technology, and sustainable business solutions. Working in 175 countries, more than 90,000 employees generated revenue of SEK 203.3 billion (USD 28.2 billion) in 2010. Founded in 1876 with the headquarters in Stockholm,Sweden, Ericsson is listed on NASDAQ OMX, Stockholm and NASDAQ New York.www.ericsson.com

About AIRCEL

Aircel, a part of Maxis Communications Berhad, Malaysia, is India’s fifth largest GSM mobile service provider with a subscriber base of over 47 million and is the fastest growing mobile operator in the country. It is the market leader in Tamil Nadu, Assam,North-East and Chennai. . Aircel is now present in 23 Telecom Circles (Mumbai, Pune,Uttar Pradesh East, Uttar Pradesh West, Delhi, Andhra Pradesh, Karnataka, Kerala,Kolkata, Assam, Bihar, Chennai, Himachal Pradesh, Jammu and Kashmir, North-East ,Orissa, Tamil Nadu, West Bengal, MP & Chhattisgarh, Haryana, Punjab, Gujarat &Rajasthan) and with spectrum secured for all the remaining circles (a total of 23 circles in India), the company is on track to become a leading Pan-India Operator. For more

information, please log on to www.aircel.com

Asia Pacific Correspondent : Rani Wemel

LTT Global Brands | 14 Jalan SS3/33, 47300 Petaling Jaya, Selangor DE, Malaysia

T: 03-7877 7023

| F: 03-78777806 |

email: rani@LTTCOM.com / rani@techistan.com

Speedier Time-to-Market with NCS’ Catalyst. Innovative business initiative aimed at helping businesses leapfrog competition

omar shaikh — Fri, 24 Jun 2011 06:05:08 +0000

Singapore, 21 June 2011 – The NCS Group, a leading regional infocommunications service provider, today announced the launch of a new business initiative that promises to deliver speed, flexibility and security to private and public sector enterprises. Aptly named Catalyst, the unit is tasked to identify and incubate next-generation technologies and solutions, with the expertise to turn them into enterprise-ready solutions. The results – Speedier time-to-market of innovative and secure solutions that are the hallmarks of the NCS brand.

Catalyst’s suite of solutions spans across the key pillars of mobility, social media, cloud computing, business analytics, portal management and operations. Catalyst’s social media and collaborative tools serve to inspire unstructured learning, enhanced mobility and deeper levels of customer understanding. By pulling together the best practices within these pillars, Catalyst helps customers understand and reach their audiences better and faster within a secured Cloud environment.

Commenting on Catalyst’s role in the marketplace, NCS’ Chief Executive Officer (CEO), Mr Chia Wee Boon said: “Catalyst is an accelerator of business innovation. By harvesting new solutions and harnessing next-generation technologies, our customers will have access to a single, integrated marketplace that blends cutting-edge technologies with end-to-end services that address every aspect of successful go-to-market campaigns.”

Technology and more

Catalyst believes that the solutions it delivers extend beyond the technology that it identifies and incubates. It is also the human capital that matters. Leveraging more than 7,000 staff with expertise and experience from engineering to marketing, Catalyst has the resources which it can deploy to ensure that customers can stay focused on their businesses.

In addition, Catalyst counts on an ecosystem of private and public sector partner relationships that have been cemented over the years. This provides enterprises the opportunity to tap into and expand their business offering and network, giving them a key differentiation and a new engagement model with their customers and employees.

Mr Chia added: “In addition to our current products, OnePlace^TM and OneCal^TM, Catalyst is focused on conceiving new integrated platforms that give customers 360-degree, innovative and impactful end-to-end solutions to propel their businesses forward. The development of such platforms will give customers greater options to on-board and embed pre-selected technologies that can be implemented quickly and marketed effectively, with minimal change or impact to their backend systems. Through Catalyst, customers will be able to future proof their investment as they leave the adoption of advances in technology to us.”

OnePlace^TM – The game-changer in enterprise solutions

OnePlace^TM is a learning and collaboration accelerator for both Small & Medium Businesses (SMBs) and Enterprises through the use of mobile, social media, business analytics and calendaring/scheduling tools. This solution suite is based on a platform that offers customers secure, scalable and ready plug-in technology that speeds up deployment time, accelerating time-to-market, giving businesses a significant competitive edge.

Delivering the inherent benefits that both the public and private Cloud provide, OnePlace^TM is highly scalable and robust. In addition, customers can now quickly provision and leverage these technologies for competitive and go-to-market advantages.

Apart from the baseline attributes of speed, flexibility and scalability, OnePlace^TM offers customers the experience and expertise to draw relevance of next-generation technologies to real-world business needs and how they can be maximised to drive efficiency and speed-to-market.

OneCal^TM – Organising your world

Featuring a sleek and intuitive interface, Catalyst’s scheduling and alert tool OneCal^TM gives users control over what alerts to receive and how they want to receive them.

Accessible via any Internet-enabled mobile devices (such as handphones and tablets) or computer, OneCal^TM is able to aggregate the user’s own calendar of activities with important government and private sector alerts from Catalyst’s network of partners. Be it getting alerts for attending trade shows and product launches, when to book in for in-camp training (for Singapore National Service men), dinner with friends and even reminders for repayment of library fines, OneCal^TM ensures that no appointment will be missed. Its social-sharing feature also allows users to share the events that matter to them with the people who matter most.

For marketers, this also presents another touch point to reach out to customers. By joining as a Catalyst partner, enterprises now have a platform to reach out to their audiences and their network through the social sharing feature. In addition, OneCal^TM also offers an analytics service, providing marketers a deeper understanding of their audience’s preference. With OneCal^TM, marketers can enjoy an integrated and cost-effective channel to multiply brand presence and activities.

For more information on Catalyst and the solutions on offer, please log on to http://catalyst.ncs.com.sg, or like us on Facebook for updates on what is coming next at http://www.facebook.com/CatalystEnterprise

Arantech’s Customer Experience Management Tools deployed by StarHub.Singapore operator adopts CEM to improve subscriber experience

omar shaikh — Fri, 24 Jun 2011 05:08:37 +0000

CommunicAsia, Singapore, 21 June 2011 – Arantech a provider of Customer Experience Management (CEM) systems to communications service providers (CSPs) worldwide, announced today that StarHub has implemented the Arantech touchpoint™ product suite and openplatform ProAction solution. StarHub has implemented the integrated CEM system to improve the overall experience of its subscribers.

StarHub is based in Singapore and it is the second largest wireless operator focused on the Island State. Singapore is one of the most developed and affluent markets in the Asia-Pacific region. Mobile penetration has reached 150 per cent, data usage is increasing and more than 60 per cent of the StarHub Mobile post-paid subscriber base has adopted smartphones.

Chan Kin Hung, Head, Products & Solutions, StarHub, explained: “In the highly competitive Singapore mobile market we deployed Arantech’s CEM to proactively identify customer issues, which allows us to respond to such issues in a timely and appropriate manner.”

He added: “We selected Arantech on the basis that its CEM tools would enable us to deliver an excellent customer experience and that the data extracted would be accessible to multiple departments within the organisation, from the network engineers to the customer service teams.”

Brian Carroll, CEO of Arantech, commented: “StarHub is a leading advocate of CEM and how it can be used to eliminate common problems associated with customer experience, such as dropped calls or badly configured handsets. StarHub is also aware of the value that CEM represents in terms of developing a better understanding of its subscriber base.”

Arantech touchpoint™ enables CSPs to gain an enhanced level of service visibility and a deeper insight into their subscribers experience of network services, allowing them to protect themselves from churn and ARPU decline. Arantech’s touchpoint™ CEM solution does this by building and storing real time experience customer metrics for every subscriber in the network, which are visualized through a set of rich user interfaces and business intelligence tools. Data analysis is typically restricted to network engineers and IT teams, Arantech’s openplatform ProAction, provides an interface that non-technical staff can use to capture, analyse and act upon events that impact on customer experience. This enables the operator to deal with network, service or device issues rapidly before the subscriber experiences any impairment in service delivery.

Arantech is attending the CommunicAsia conference in Singapore (21st – 24th June), the company will be located at stand No BN4 01.

About Arantech

Headquartered in Dublin, Ireland, Arantech supplies a suite of Customer Experience Management (CEM) software solutions and CEM consultancy services to help telecom operators derive maximum benefit from their existing network infrastructure, customer and service management systems. Arantech’s client base includes four of the six largest mobile operator groups in the world, serving in excess of 300 million mobile subscribers.

www.arantech.com
For more information, please contact:
Annette Rochford
Marketing Manager
Arantech
Tel: +353 1 210 0100
E-mail: arochford@arantech.com

Babel PR for Arantech
Matt Humphries or James Beattie
Tel: +44(0)207 434 5550
Email: arantech@babelpr.com

Communications over Internet Pressure Cooker Produces Another Acquisition, Momentum and Commpartners

omar shaikh — Mon, 09 May 2011 14:35:17 +0000

Bankrupt one year and purchased the next … that’s CommPartners’ Hosted Services to Momentum Telecom and its carrier side to Point1. Russian mobile giant with subscribers in South Asia, Russia, Africa and Middle East buys a tiny mobile sleeper.

Ask anyone in the Open Source and telecommunications community around the globe who CommPartners is? A typical answer would be, “Oh, they are the ones key to keeping http://www.voip-info.org going.” Another … “aren’t they based in Las Vegas?” CommPartners has had some all time lows including filing bankruptcy in 2010. The 6th of May was a high, Momentum Telecom is buying CommPartners’ hosted services.

Momentum Telecom is a telecommunications company who sells white label voice services (rebranding their own voice services for others to start their business) and broadband management. Their customers are USA cable operators, city governments, and some managed services providers. Why buy CommPartners’ hosted services? They have 200 reseller customers? Annual revenues of 77 million USD? Low investment, high returns? Popularity? Momentum was not the only looking to buy CommPartners’ assets.

“Our management team identified an excellent opportunity to acquire the assets of another digital voice provider for financially favorable terms, giving us the ability to grow our customer base, leverage significant core technology assets to the advantage of current and future customers, and continue building leadership in this space,” said Momentum CEO Alan Creighton. “We have invested heavily in the supporting applications and processes to scale our hosted IP telephony business, putting Momentum in a perfect position to acquire smaller companies that need capital infusions to continue servicing customers.”

TMCnet blogger Peter Radizeski indicated that CommPartners problems stemmed from problems over access charges and its reluctance to appropriately adjust its pricing in light of such issues. Radizeski wrote at the time: “An inside source reminds me that, ‘It’s a Chapter 11 re-organization, not liquidation. Caused by an FCC that has been afraid to tackle inter-carrier compensation reform and by greedy ILECs that act as if they are entitled to inflated access charges. … they will emerge stronger post re-org.’”

(Corrections made after discussion with Peter Radizeski.)

Other recent acquisitions and announcements include. TelePacific Communications, the largest California-based CLEC providing integrated voice and data telecommunications services to the small and medium-sized business (“SMB”) customer segment in California and Nevada … will buy Telekenex, a business-grade IP services provider headquartered in San Francisco and Seattle.

VimpelCom Ltd., who has over 181 million mobile subscribers, signed the required documents to acquire 100% of the shares of Open Joint-Stock Company “New Telephone Company” (“NTC”) from KT Corporation and Summit Telecom Global Management B.V., subsidiary of Sumitomo Corporation, and a leading mobile operator in the Primorskiy region of Russia. Acquisition price $420 million USD.

Are there formulas here that others can follow in order to get acquired and crawl out from under all the pressure? Russia looks hot. Our Russian telco Konstantin told us that three years ago at ITEXPO West that Russia was about to have a lot of money to spend.

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