Want your own avatar that really compliments and complements you? One that will be available to you on your desktop, laptop, netbook, mobile phone, kiosk, or tv screen? The avatars can help with billing online, trouble ticketing, and other information that customers would normally get from a real operator.

Umberto Basso, founder and CEO of the Human Digital Assistant company, takes us into a virtual world of your own potential digial human resource team at GSMA Mobile World Congress.

The Human Digital AssistantTM is a self-service platform that provides human-like digital assistance to customers through the web, IVR, messaging and video MMS, video telephones, kiosks and even IP set-top boxes. It has been designed to improve the user experience of self-service caring, giving users customized assistance and service in real-time.

The platform combines high quality real-time animation, 3D rendering, state-of-the-art voice synthesis, and integrates seamlessly with existing infrastructure to deliver a human-like assistant capable of managing the typical routine work normally managed by call-center staff.

Its Revolutionary Intelligent IVR system, the Human Digital Assistant, is able to drive the most advanced vocal self-services, thanks to its multi-channel architecture. The Authoring Tool allows business users to manage the IVR process

In addition, every interaction, process, prompt, menu and related content is managed through a web-based interface for non-technical business users: the Authoring Tool. The Face Producer on demand gives the possibility to generate video-avatars for any website, video production, video messaging campaign, or video training. Human Digital Assistant appears to be changing the face of online customer care. Browse the Digital Assistant Gallery.

Since the movie debut of Avatar, the idea of a human likeness character has become extremely popular around the globe. The SIP School takes advantage of “avatar technology” with its welcome video.

Human Digital Assistant is based in Italy. Investors PAT Group is H-care’s major shareholder since June 2009. H-care was founded in 2005 by Umberto Basso and the technology incubator firm H-Farm SpA .