Want your own avatar that really compliments and complements you? One that will be available to you on your desktop, laptop, netbook, mobile phone, kiosk, or tv screen? The avatars can help with billing online, trouble ticketing, and other information that customers would normally get from a real operator.

Umberto Basso, founder and CEO of the Human Digital Assistant company, takes us into a virtual world of your own potential digial human resource team at GSMA Mobile World Congress.
The Human Digital AssistantTM is a self-service platform that provides human-like digital assistance to customers through the web, IVR, messaging and video MMS, video telephones, kiosks and even IP set-top boxes.

Novotel Limited is one of the four international gateway companies in Bangladesh. Techistan met two of the four, Novotel Limited and Bangla Trac Communications. In 2007, Bangladesh invited private firms to bid on the open international gateways. The policy legalized voIP.
Mr. Hasibur Rashim, Head of International Carrier Relations of Novotel Limited, and Techistan were participating [...]

The Techistan Team was browsing the last few exhibits it had missed on the last day of GSMA Mobile World Congress 2010 in Barcelona. One booth (KeyPoint Technologies) had a wall covered with yellow, pink, and green stickey notes, each with GSMA participants thoughts on … what is wrong with traditional predictive text? What can Predictive Text 2.0 do better? Like social media offline, what a practical way to encourage interaction at their crowded exhibit.

Watch and listen to Niall Thompson and Paul Black explain this activity,

The mobile market is important in all 190 plus nations on Earth where the number of mobile subscribers increases at a phemonenally faster rate than fixed subscribers. But how many times have wireless operators heard the term “dumb pipes” applied to them in the last few months? What has happened in the last six months [...]

Written by Allison smith. Edited by Omar Shaikh.
Last blog, I discussed tangible measures that IVR writers can do with their scripts to greatly facilitate the recording of their prompts — and it can be as simple as the program and format you use.

This post, I’ll delve into other ways which can forge a strong and [...]

The freezing temperatures and snow kept Paul St. Amour, the Vice President of Latin America E.J. Krause in Washington D.C., but lucky for DIDX podcast channel, we were able to record a discussion with him about EXPO COMM Mexico scheduled Feb. 23-25, 2010. Register at http://www.expocomm.com/mexico/.
Paul explains who E.J. Krause is, a trade show conference [...]

Michel Vaillancourt, a member of the Asterisk developer community, entrepreneur, and small business owner of JKL5Group, shares business and technical experiences, advice, and plans.
Get ready to enjoy not only learning more about open source technology and telecommunications services from a great storyteller.The podcasts are in three parts and are available on Techistan,
DIDX podcasts and on iTunes. The transcriptions of the podcasts will continue from here.Suzanne Bowen: Michel Vaillancourt is CEO of and among a team at JKL5Group.

The VAR Guy queries Digium CEO Danny Windham, “What is the Asterisk Exchange?”
Mr. Windham replies, “Asterisk Exchange is a website that Digium is launching on Thursday the 21st in conjunction with ITEXPO. It is a marketplace that is designed to be a one stop shop for products that are Asterisk-based, add-ons for Asterisk, and products [...]

Guest editor Melinda Varley  is a Journalist, Commentary Desk, of Business Spectator, based in Australia.

Maneuvering their feet around for the brakes, Toyota execs are desperately seeking an end to the media furor threatening to dent its 73 year old brand image. However, its social media literacy might just save it.
The car [...]

Written by Allison smith. Edited by Omar Shaikh.
I am blessed to gain lots of new clients every week who either approach me due to being referred by a colleague of theirs, or many come my way by way of  Google searching and landing on my website.  However, in addition to fresh new clients, I am also [...]