Listen to the complete broadcast of Omar Chohan sharing a real SMB success story of his company which is quadrupling its revenue and market in mid 2009 and predicted to continue through Q1 in 2010. SAC uses Regus, DIDX, and other smart virtual online tools that you should consider, too.

SAC at CTIA from Omar Chohan shares how its market share and geographic presence has increased in quality, quantity and revenue partly because of using DIDX for virtual phone numbers over SIP.  Listeners of the original video broadcast on Viddler should stay tuned through the end of the interview to hear the exciting way that SAC is using Regus virtual offices with DIDX.net virtual phone number services.

SAC has also been able to reduce much of its overhead costs because of SIP trunking and international presence provided by its association with DIDX.net. SACS has grown in revenue over 30 million since the last time we interviewed Mr. Chohan on podcast in 2007. They initially chose the unified communications service of Cisco Call Manager for IM presence, voice, voicemail, call routing, auto attendant, and call gateway.

A problem with the Cisco solution is its inherent architecture, great for traditional markets but not emerging markets that do not have the bandwidth capacity to handle the overhead, etc.  Next SAC moved to the Microsoft OCR2 platform, leaner and more cost-effective. Their entire back-end isvirtualized with virtual ware andCitrix and deployed using SIP.

Omar talks about the changes SAC has made in migration from the Cisco to the Microsoft solution in the area of mobile integration. SAC created a workaround from the Cisco’s MVS (mobile voice suite) to Microsoft’s Windows’ voice platform to integrate the company’s Blackberry cell phones to the IP PBX. We discuss the types of companies who are in the best position to use DIDX.net for buying international and USA phone numbers. Omar says small businesses should find out which telephony service providers are using DIDX and recommends contracting with them for PBX services because of the opportunity to have access to DIDs from over 60 countries.

This video is also on viddler.com also   http://www.viddler.com/explore/suzannebowen/videos/42/